questions, answered.
the brand
about base18
what is base18?
what is base18?
Base18 is a science-led skincare brand founded by chemical scientists, built for sensitive, stressed and reactive skin. Every formula is developed from barrier science upward, using our own patent-pending delivery technologies — with no fragrance, no drying alcohols and no compromise on performance.
what is hypochlorous acid and is it safe?
what is hypochlorous acid and is it safe?
Hypochlorous acid (HOCl) is a molecule your own body produces as part of its immune response — white blood cells release it to fight bacteria and calm inflammation. In skincare it's a gentle, skin-identical cleansing and calming agent, suitable for daily use on sensitive skin.
what does patent pending mean?
what does patent pending mean?
We've filed patent applications for our HydroFusion™ purification process and HydroSil™ two-phase delivery system. The technologies are developed in-house by our chemists — not licensed formulas with a new label.
are your products suitable for sensitive skin?
are your products suitable for sensitive skin?
They're designed for it. All Base18 formulas are fragrance-free, alcohol-free, pH-optimised to the skin's acid mantle, and free from common irritants like phenoxyethanol and parabens. As with any skincare, patch testing is always a sensible first step.
product
hydrofusion™ rose mist
what makes it different from a regular rose water mist?
what makes it different from a regular rose water mist?
Most rose mists are just rose water. Ours combines pure Rosa Damascena hydrosol with boosted HOCl using patent-pending HydroFusion™ technology, so both actives stay stable and effective together — something a plain hydrosol can't offer.
can i use it over makeup or SPF?
can i use it over makeup or SPF?
Yes — it's designed for any point in your routine, including over makeup and SPF. Many users treat it as a midday refresh and setting step.
does it have a scent?
does it have a scent?
A subtle natural rose note from the hydrosol itself — no added fragrance, light rather than perfumed, and typically well-tolerated by people who react to synthetic fragrance.
product
acne clear spray
can i use it alongside acne treatments?
can i use it alongside acne treatments?
Yes. Acne Clear works well before serums, moisturisers and targeted blemish treatments, and alongside your existing routine.
can i use it on my body as well as my face?
can i use it on my body as well as my face?
Yes — face, chest, shoulders, back and anywhere prone to breakouts.
will it dry out my skin?
will it dry out my skin?
Unlike many traditional acne products, it's formulated at a skin-friendly pH with a mineral electrolyte complex, so it cleanses without the stripped, tight feeling.
product
hydrosil™ scar gel
how often should i apply it?
how often should i apply it?
A thin layer twice daily on clean, dry skin — morning and evening. Consistency matters more than quantity.
can i use it on older scars?
can i use it on older scars?
Yes — HydroSil™ can be used on both newer and older visible scars as part of a consistent scar care routine.
does it feel heavy or greasy?
does it feel heavy or greasy?
No. It dries into a lightweight, breathable, invisible finish that layers comfortably under SPF or makeup.
orders
orders & delivery
where can i find shipping and returns details?
where can i find shipping and returns details?
Everything is on our shipping & returns page — dispatch times, delivery options and how returns work.
can i return a product i've opened?
can i return a product i've opened?
Yes. You can return any product within 30 days of delivery for a full refund — even if you've opened and used it. Email hello@base18labs.com with your order number and we'll take care of it.
i have a problem with my order — who do i talk to?
i have a problem with my order — who do i talk to?
Email hello@base18labs.com with your order number, or message us via the contact page — a real person reads everything.